Three Things You Can Do Before You Turn an Account Over for Collections

Page Content
    Three Things You Can Do Before You Turn an Account Over for Collections

    Managing finances can sometimes be challenging, especially when dealing with overdue payments from clients or customers.

    As a business owner or individual, you may find yourself in a situation where you have exhausted all possible means to collect a debt, and turning the account over for collections seems like the only option left.

    However, before taking that step, you must ensure you have taken a few essential actions that might help you resolve the matter without involving a collections agency.

    In this blog post, we will explore three proactive steps you can take before making that decision, potentially saving you time, money, and unnecessary stress.

    Send A Friendly Reminder

    Before turning an account over for collections, sending a friendly reminder to the debtor is important. Taking this step allows you to allow them to settle their debt before resorting to more aggressive measures.

    When crafting a friendly reminder, it is crucial to maintain a polite and respectful tone throughout the message. Provide accurate and clear information about the outstanding balance, due date, and applicable late fees or interest charges.

    Offer the debtor multiple payment options to make it convenient for them to settle the debt. Additionally, it is essential to specify the potential consequences of non-payment, such as the account being turned over to collections or legal action being pursued.

    Give the debtor a reasonable time-frame to respond or make payment and be prepared to follow up if necessary.

    The goal of a friendly reminder is to encourage cooperation and maintain a positive relationship with the debtor. Still, if the debt remains unresolved, you may need to escalate the situation further.

    Keep Communications Line Open

    To maintain open lines of communication, it is important to provide clear and accessible contact information to the debtor. This includes phone numbers, email addresses, and mailing addresses they can use to reach out with any questions or concerns regarding the debt.

    Respond promptly to their inquiries or messages, demonstrating your willingness to assist and address their issues. Be professional and courteous in all communications, even if the debtor becomes difficult or confrontational.

    By remaining calm and respectful, you can foster a more constructive dialogue and increase the chances of resolving.

    Additionally, consider implementing automated systems or online portals that allow debtors to access their account information and communicate with your organization conveniently.
    Regularly remind the debtor of the available communication channels, emphasizing your commitment to resolving the matter amicably.

    By keeping the lines of communication open, you demonstrate a willingness to work with the debtor and increase the likelihood of reaching a mutually satisfactory resolution.

    Follow Up

    Following up is crucial in maintaining effective communication when dealing with accounts and collections.

    Timely follow-up shows your dedication to resolving the issue at hand. When reaching out, maintain a polite and professional tone, reminding the debtor of your previous communication and the purpose of your follow-up.

    Offer your assistance and be prepared to address any questions or concerns they may have. Providing flexible solutions, such as payment options or arrangements, can help facilitate the resolution of the debt.

    Documenting all interactions with the debtor, including the follow-up details, is important for future reference. By consistently following up, you demonstrate your commitment to finding a resolution and increase the chances of reaching a mutually beneficial outcome.


    In conclusion, maintaining open communication and following up are crucial in accounts and collections. Friendly reminders allow debtors to settle debts before taking further action. Clear information, multiple payment options, and specifying consequences encourage prompt resolution.

    Accessible communication channels and timely responses foster positive relationships. Stay polite, offer assistance, and be flexible in finding solutions—document interactions for reference.

    These strategies help achieve satisfactory resolutions while preserving professionalism and debtor relationships.

    Want FREE Credit Checks?