Why should I use Adams, Evens, & Ross for staffing debt collection?

Adams, Evens, & Ross (AER) has over 33 years of experience collecting past-due debts exclusively for the staffing and recruiting industry. We have served more than 4,000 staffing and recruiting firms, placing over $1 billion in debt. Our industry specialization means we understand the unique challenges staffing firms face when clients don't pay. We also maintain the industry's most comprehensive credit alert — a database that tells you which companies are currently in debt before you place workers with them.

What is your fee structure for collecting staffing debt?

AER operates on a strict 'No Collection, No Charge' policy. You only pay a fee if we successfully collect the debt. If we do not collect, you owe us nothing. Our fee is a percentage of the amount collected. For specific fee details, you can review our fee agreement or book a free consultation.

Can AER reduce their collection fee?

Our fees are structured based on the age and complexity of the debt. In some circumstances fees may be discussed during your consultation. We encourage you to book a free 30-minute call with our team to discuss your specific situation.

Will collecting a staffing debt show up on my client's personal credit report?

AER specializes in commercial (business-to-business) debt collection for the staffing industry. Collection activity is typically reported against the business entity rather than the personal credit of an individual. For details specific to your situation, consult with our team during a free consultation.

Who can Adams, Evens, & Ross help with debt collection?

AER works exclusively with staffing agencies, recruiting firms, payroll funding companies, and staffing industry associations that are owed unpaid placement fees or staffing invoices by client companies. We are not a general collection agency — our expertise is entirely within the staffing and recruiting industry.

How will I be kept updated on my collection account?

AER provides regular updates on the status of your accounts. Once you place an account with us, you will receive communication on collection activity and any payments received. You can also reach out to our team directly with questions at any time.

Can I tell others that a client has not paid me?

There are legal guidelines around disclosing that a client owes you money. AER can advise you on how to handle this appropriately. Our credit alert service allows us to notify other staffing firms within our network that a particular company has an outstanding debt, which helps protect the broader industry.

What if I don't have a signed contract with the client who owes me money?

Not having a signed contract does not necessarily prevent collection. AER has experience recovering staffing debts in situations where formal contracts are missing. We evaluate each case individually and can advise you on your options during a free consultation.

What should I do if I receive a letter from the debtor's attorney?

If you receive a letter from the debtor's attorney after placing the account with AER, forward it to us immediately. Do not respond directly to the debtor's attorney. AER will handle all legal correspondence on your behalf through our nationwide network of attorneys.

What happens if the debtor mailed a check before I placed the account?

If a check was already in the mail when you placed the account with AER, notify us right away. You will need to deposit the check and inform AER of the payment. Depending on the timing and what was agreed, this may affect the account status. Our team will guide you through the next steps.

Can I close a collection account after it has been placed with AER?

Yes, you can request to close an account that has been placed with AER. However, depending on the work already completed, there may be considerations to discuss. Contact your AER representative to review the status of the account before making that decision.

What should I do if the debtor contacts me directly?

Once you have placed an account with AER, refer any direct contact from the debtor back to us. Do not negotiate or accept payment directly without first notifying AER. Direct communication from debtors after placement should be handled through our team to protect the integrity of the collection process.

I received a check from the debtor — what do I do?

If you receive a check directly from the debtor after placing the account with AER, deposit the check and immediately notify your AER representative with the amount and date received. AER will then calculate the appropriate fee based on the amount collected.

When do I get paid after AER receives a payment from the debtor?

Once AER receives and clears a payment from the debtor, your portion of the collected amount is remitted to you promptly. The exact timeline is outlined in the fee agreement. AER works to ensure you receive your payment as quickly as possible after funds are confirmed.

How do I get started with Adams, Evens, & Ross?

Getting started with AER is simple. You can book a free 30-minute consultation with Wilson Cole at https://www.staffingdebt.com/aer-consult/ or go directly to https://www.staffingdebt.com/aer-information/ to place an account. AER will walk you through the fee agreement and next steps from there.

Leveraging New Technology in Staffing Debt Recovery

By Kristen Moyher | April 21, 2025

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Leveraging New Technology in Staffing Debt Recovery

Many businesses find overdue payments a major challenge. It’s a headache that recruiters know all too well. Late payments from clients or candidates can disrupt operations and eat away at profits. But here’s the good news—technology is flipping the script. Let’s explore how smart tools are reshaping debt recovery in recruitment.

Why Technology is a Game-Changer in Debt Recovery

Debt recovery isn’t just about getting paid—it’s about doing it efficiently while keeping relationships intact. Technology makes it possible to handle late payments with a mix of speed, precision, and tact.

The Cost of Falling Behind

Falling behind on debt recovery has ripple effects on your business.

Lost Time: Chasing payments manually takes hours you could spend growing your business. These inefficiencies can lead to missed opportunities in other areas.
Damaged Relationships: Outdated methods can feel aggressive, leaving clients frustrated. Poor communication erodes trust and can harm long-term partnerships.
Cash Flow Woes: Late payments stall your ability to reinvest or expand. Delayed cash flow creates financial strain that can limit operational flexibility.

Enter technology: smart systems take the pressure off and keep things professional.

Tools that Simplify Recruitment Debt Recovery

With the right tech, you can streamline processes and minimize friction. Let’s break it down.

Automated Invoicing Systems

Why wait to send reminders when automation can handle it for you?

Scheduled Follow-Ups: Set them up, and you’re good to go. Timely reminders reduce the likelihood of payments slipping through the cracks.
Personalized Messages: Keep things professional without sounding robotic. Tailored communication makes clients feel valued while maintaining formality.
Integrated Payment Options: Make it easy for clients to pay on time. Simplified payment methods encourage faster resolution of outstanding debts.

Analytics to Spot Patterns

Smart tools can track payment behaviors, giving you valuable insights.

Identify Late-Payers: Focus your energy where it matters most. Recognizing patterns helps you tailor your approach for greater efficiency.
Predict Trends: Know when delays are likely to happen. Proactively addressing potential issues can prevent future problems before they arise.
Optimize Terms: Adjust payment schedules based on data. Data-driven decisions improve recovery rates and reduce payment friction.

AI-Powered Communication Tools

Using AI for communication? It’s not as futuristic as it sounds.

Tone Analysis: Craft messages that strike the right balance. Messages with the appropriate tone can preserve relationships while reinforcing urgency.
24/7 Availability: AI chatbots can answer questions or process payments anytime. This ensures clients receive support whenever they need it.
Real-Time Escalations: Alert your team when intervention is needed. Swift escalations help resolve complex issues before they escalate further.

Balancing Tech with the Human Touch

While technology does the heavy lifting, the human element remains key. Recruitment thrives on relationships, so striking the right balance is important.

Know When to Step In

Automation is great, but sometimes, a personal call is what’s needed.

Check-In with Clients: Show you value the partnership. Personal outreach builds goodwill and strengthens client relationships.
Be Flexible: Work out payment plans if necessary. Offering tailored solutions demonstrates empathy and encourages compliance.

Keep Your Team in the Loop

Your team should be equipped to manage any situation.

Training on New Tools: Ensure everyone knows how to use the systems effectively. Well-trained employees can leverage technology to its full potential.
Encourage Feedback: Learn what’s working and what isn’t. Open communication fosters continuous improvement and better outcomes.

Conclusion

Tech isn’t just helping recruitment agencies recover debt faster; it’s transforming the entire process. With tools that improve efficiency, provide insights, and maintain professionalism, you can tackle late payments without breaking a sweat.

Enhance your debt recovery process with Adams, Evens, & Ross. Our specialized services help staffing agencies recover payments efficiently. Visit us today and regain control!

Kristen Moyher

Throughout my career, I have consistently established my capability as a top performer by demonstrating my total commitment to the attainment of targeted goals and objectives. Being innovative and extremely dedicated, I have always identified and pursued new opportunities and strategies to meet the needs of stakeholders and exceed the set goals of an organization. With the extensive communication and training skills I have developed, I proactively developed and maintained successful relationships with internal key stakeholders and readily act as a liaison between property and regional/corporate systems support.

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